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 SquareTrade Case  440952263 New Message | Message History | Reported Problem
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SquareTrade Case Info eBay Transaction Details
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Case Number: 440952263
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Case File Date: August 30, 2004
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Filer: eBay User ID rtpdave
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Respondent: eBay User ID adam18wcu
Item Number: 5714445935
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Transaction Date: Saturday, August 14, 2004
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Dollar Amount: $23.00
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Item Description: Palm M125
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Case Status Payment Details
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Message History:
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Reported Problem / Initial Response:
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By Respondent
eBay User ID adam18wcu
By Filer
eBay User ID rtpdave
Reported Problems:
  • Incomplete merchandise.


Further Details About the Problem:
Seller advertised an m125 Palm Pilot, and included a photograph of what he was selling, which showed the Palm Pilot beside its hotsync cradle. However, the seller shipped it without the hotsync cradle. I complained. He says he doesn't have it, and suggested that I buy it at www.palm.com (where it is priced at more than the price of the auction). I offered to buy a replacement cradle or hotsync cable on eBay (much cheaper) and let him pay for it, but he insists that "you got what you bid on." -Dave

Requested Solutions:
  • I would like the missing item(s) sent to me.
  • I would like to return the item and have the other party pay for return shipping.
  • I would like to exchange the item for another one and would like the other party to pay for the return shipping.
  • I would be willing to accept a full or partial refund. ($10.50)


Further Details About the Solution:
I offered three solutions to the seller; he has refused them: 1) Ship me the missing hotsync cradle (which he now says he doesn't have), 2) Purchase a replacement for me, 3) Refund to me the cost of a replacement which I purchase.
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